We are seeking an IT Support L1/L2 professional to join our team in Doha. In this role, you will provide essential technical support to our users, ensuring that hardware and software systems operate smoothly. Your expertise will help maintain productivity and address any IT-related issues.
| Basic Details | |
|---|---|
| Experience | 1 - 2 Years |
| Location | Qatar |
| Qualification | Mentioned Below |
| Benefits: | Mentioned Below |
| Posted | |
| Job Type | Full-Time |
| Posted by | bilal (Senior HR) |
| last date to apply | apply within 15 days of posting |
below we mentioned everything you need to know about this job, from daily tasks to qualifications and how to apply.
Responsibilities
- Install and Configure Systems: Set up and configure hardware and software for new and existing users.
- Ticket Management: Respond to support tickets following SLA guidelines, ensuring timely resolution of issues.
- User Support: Provide both onsite and remote assistance to end users, addressing their technical needs.
- Audio-Visual Support: Assist with audio-visual setups for meetings and presentations.
- Workstation Setup: Prepare new workstations by deploying equipment and verifying account configurations.
- Device Management: Handle a variety of devices, including Windows and Mac OS systems.
- Active Directory Management: Utilize Active Directory for user account management and support.
- Network Understanding: Have a basic understanding of network components like switches and access points.
Qualifications
- Education: Bachelor’s degree in Computer Science, or an Associate degree combined with two years of tech support experience, or three years of tech support experience without a degree.
- Experience: 3-4 years in an IT support role.
- Technical Skills: Strong proficiency with Windows and Mac OS devices, Active Directory, and basic networking knowledge.
Benefits
- Competitive salary ranging from 2001 to 5000 QAR.
- Full-time employment in a supportive and innovative environment.
- Opportunities for professional development and growth.
Applying Guide
If you are interested in this opportunity and meet the qualifications, please send your CV to nishad@ncs.com.qa. We look forward to reviewing your application!