Telephone Operators (F&B) – Manama, Bahrain

We are looking for experienced Telephone Operators to join our Food and Beverage (F&B) team in Manama. In this role, you will be the primary point of contact for customers, providing exceptional service and support. If you are enthusiastic about the F&B industry and have strong communication skills, we want to hear from you!

Responsibilities:

• Answer incoming calls promptly and professionally, providing information about menu items and services.
• Take and process customer orders accurately and efficiently.
• Handle customer inquiries, complaints, and requests with a positive attitude.
• Coordinate with the kitchen and delivery teams to ensure timely order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Assist in upselling menu items and promotional offers to enhance customer experience.

Qualifications:

• Previous experience as a Telephone Operator or in a similar role within the F&B industry.
• Excellent verbal communication skills and a pleasant phone manner.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong customer service skills with a focus on customer satisfaction.
• Basic computer skills for order entry and record-keeping.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in the food and beverage industry.
• Opportunities for career advancement within the organization.

How to Apply:
If you are interested and meet the qualifications, please send your CV to hrd@alghalia.com. You can also reach us at +97317710271 for any inquiries. We look forward to welcoming you to our team!